In detail

Employee Journey

Health and safety at work

Health and safety of staff in the workplace and maintaining a good quality of life are imperative and an absolute priority for the Group. The social and financial aspects involved have a direct impact on the Group’s business and strategic plan.

Safeguarding employee health and safety in the workplace is a major priority for Air France-KLM and an area in which there can be no compromise. We take a strong-willed and proactive approach to prevent risks and protect the health and safety of our employees.


As an employer, we have to ensure the prevention of professional risks and the development of quality of life at work of our employees.

Therefore, reducing risks, occupational illnesses, and workplace accidents are high priority areas.

In order to reach our goal and bring the number of workplace incidents to an absolute minimum, we focus on a global approach to all health-related matters, which enables us to pursue a more concrete and efficient policy. We will increasingly invest in preventative measures to improve working conditions and promote healthy lifestyles for our employees.

Being vigilant and taking action are now more of a priority than ever. The involvement of managers on the ground and the alertness of all staff, supported by a network of health and safety managers, enable the detection and prevention of difficult situations.

To place accident avoidance and a culture of risk prevention at the heart of our business, we have reaffirmed our long-term commitment to the following four priority themes:

  • Preventing serious accidents: the physical and mental well-being of employees and partners must be a primary concern.
  • Respecting and making other people respect the rules when running operations and managing infrastructures and materials.
  • Developing ergonomic approaches: reducing the incidence of musculoskeletal disorders.
  • Improving the quality of life: preventing psychosocial risks in the workplace with the awareness that the well-being of everyone contributes to the company’s levels of performance and to customer satisfaction.
  • Consolidating our management system: continuous improvement-based approach to Health and Safety in the Workplace.


Air France

The occupational health and safety management system is carried out through a voluntary policy. 

  • As part of the Integrated Management System at Air France, specific annual health and safety performance target contracts were signed by the senior executives of each entity. The health and safety at work objectives are applied at all levels of the company. A dashboard details the annual results of each entity.
  • The inclusion of the occupational safety dimension in project management, the development of ergonomic approaches during the design/organization of infrastructures and processes, and during the deployment of new tools, all enable the potential risks to be anticipated and encourage collective participation.
  • The reporting process on occupational health and safety has been consolidated, enabling feedback on significant safety-related incidents and their handling to be shared. Regular in-depth analyses, realized internally or with external partners, pinpoint the trends and risks and thus supplement the accident-prevention system. Voluntary feedback is encouraged since this is a key factor in prevention.

All of these measures have enabled Air France to record significant progress in 2018, with a substantial decline in the frequency and gravity rates for vocational accidents. The indicators did not, however, show the improvements expected for 2019, meaning that accidents in the workplace remain a major point of vigilance for the company.

Working safely is a sum of knowledge, techniques and behaviors. The “Health and Safety at Work” awareness campaigns focus on the third component, which is strengthening the safety culture. In order to improve employees’ attitudes and behaviors towards risks, Air France is increasingly developing video support, and in particular awareness campaigns that feature direct testimonies of injured employees. These testimonies allow us to confront our attitudes, our values and our behavior in the risks prevention.


Safety and compliance are managed via a system of processes and procedures known as the Integrated Safety Management System (ISMS).

  • The ISMS ensures a continuous improvement in operational, occupational and environmental safety, and operational security.
  • The ISMS identifies hazards, threats and safety issues, collects and analyses data, assesses safety risks, implements mitigation measures and monitors the results.
  • The ISMS supports the pro-active and even predictive mitigation of risks in order to keep accident and incident rates below an acceptable level.

In 2019, seven serious occupational accidents were recorded. These were accidents like slipping, tripping and collisions with operational vehicles. Some of these accidents resulted in employee absenteeism. All seven incidents were investigated by the KLM Integrated Safety Services Organization- ISSO, a central independent organization reporting directly to the COO.


In the air transport industry, constant adaptation and innovation are requirements to all parties involved. To respond to this imperative of organizational agility, the Group is committed to improving its working conditions.

The Group pays particular attention to quality of life in the workplace. Various initiatives help employees with their life-work balance, which has shown to improve performance.

Air France

We developed the Quality of Life in the Workplace, supported by a network of Quality of Life in the Workplace advisers, who have benefited from qualification-based training.

  • To promote a balance between professional and private life, a number of different actions and schemes have been deployed, including remote working, access to special part-time arrangements and help with parenting (parenthood booklet).
  • To support employees who deal with personal or professional difficulties more effectively, Air France puts a network of social assistants at their disposal. The latter also manage a vacation day donation scheme. 

The Human Resources division also launched an awareness-raising and training program for managers to:

  • Raise their awareness and knowledge of addictive behaviors,
  • Prevent the risks linked to incivility for staff in contact with customers and support staff who are victims of such incivility,
  • Communicate on internal cases of incivility and prevent the risks of moral or sexual harassment,
  • Promote dialogue on workloads and connection-deconnection practices.

The Workplace Harassment Prevention Charter includes a counseling unit and dispute resolution processes for people who feel victim of workplace harassment (whether psychological or physical), and individuals experiencing “acute mental suffering” that could harm their physical/mental health and cause maladjustment at work, as well as for people accused of harassment, in keeping with the presumption of innocence.


In accordance with the KLM goals and objectives for 2019, as much as ten Occupational Safety (ARBO) policies have been prepared including the recommended implementing provisions and implementation plans. Eight “ARBO” policies have already been approved by the Safety Review Board and agreed by the KLM Works Council. 

In 2019 the Safety Promotion activities on the four major KLM-wide Safety & Security Themes being Challenge, Be Fit, Reporting and Just Culture have continued. Under guidance of the ISSO communication, promotion and training of all four themes have been developed and implemented. 

  • Challenge each other.
  • Be Fit: A program to promote a healthy way of life and working environment.
  • Reporting: ISSO developed and performed a new easy accessible and usable Safety Reporting App for all devices and all KLM ground staff.
  • Just Culture: Several tool boxes and video script animations have been and will be developed to facilitate and support line management and there teams on subjects inlcuding reporting, SIRA-request and Just Culture.


Our health services look after the employees’ health and advise them on current and emerging occupational risks. The measures implemented provide an integral framework for the organisation and should optimally contribute to health and employability, which impacts the Group’s productivity and operations.

Air France

30 vocational physicians and 60 nurses ensure the clinical and psychological screening of the company’s employees, give advice on healthy lifestyles and the prevention of vocational risks, and provide emergency medical care. Their instructions were shared both individually and during group information sessions and awareness-raising initiatives within the framework of forums, informative campaigns and during visits to workshops, offices and flight crews.

Preventive measures to promote vocational health and safety were taken in liaison with the vocational healthcare teams and the company’s mutual insurance company. Information days are regularly organized, during which staff are able to meet with health professionals (posturologist, smoking cessation specialist, dermatologist, etc.), take part in workshops and benefit from personalized support based on test results. Awareness-raising information is available to all employees on the Air France intranet. Events are also held to prevent more specific vocational risks like malaria, otalgia, night and shift working, etc. 

Air France is committed to combating AIDS and participates, with the Red Ribbon action, in World AIDS Day which takes place every year on December 1st, when the employees are encouraged to wear the red ribbon label pin on their uniforms to express their support.  A prevention initiative for World Aids Day also again took place. 

In 2019, Air France and Transavia France cabin crew staff were committed to combating diseases like cancer via the Les Hôtesses de l’Air Contre le Cancer association and the Movember Foundation.


KLM continuously invests in prevention to improve working conditions and to promote a healthy lifestyle for its employees. 

In 2019 KLM introduced My Health Portal where employees can find all information and training on health and actively get to work on their own health and vitality. Providing all information about health in one portal provides better support to employees. Good health ensures that you feel vital and happy at work and beyond. To help employees with this, there are now quite a few preventive support options available from information to workshops and online training.

KLM also introduced the running program which encourages employees to exercise in and around the workplace by participating in running and walking training, yoga and bootcamp. The highlights of the year were:

  • The KLM Centennial Run; a race held in honor of KLM’s 100th anniversary with 1,500 staff taking part. Corporate sponsorship of the KLM Urban Trails Series in the Netherlands also ensured the participation of numerous KLM employees. In September 2019 more than 1,000 KLM employees joined the Dam to Dam race which is a 16.1 kilometer (10 mile) race. This year’s charity was ‘Make-A-Wish Netherlands’, that aims to create positive experiences by making the wishes of ill children come true. 
  • KLM continued the “weight loss” program to help employees adopt a healthier lifestyle and attain a healthier weight. In 2019, more than 200 employees took advantage of this initiative, helping them to lose weight and gain fitness.
  • More than 1,100 employees booked a trial vitality program through the new My Health portal. In addition, a pilot took place to offer workshops and coaching on a dedicated e-health platform.
  • A major step towards a smoke-free KLM has been taken by removing the smoking areas at KLM’s head office. The coming years the smoking areas within other KLM buildings will be removed.